Support
Email us at support@fitagain.app. We usually answer within 2 business days.
It helps to tell us your iPhone model, your iOS version and the app's version (at the bottom of FitAgain's Settings). Please don't send passwords or payment details.
Subscription
How do I cancel my subscription?
In your iPhone's Settings → your name → Subscriptions → FitAgain, or in FitAgain: Settings → Subscription → Manage subscription. You keep access until the end of the period you paid for. Deleting the app or your account doesn't cancel the subscription.
I already subscribed, but the app asks me to pay again.
Open Settings → Subscription → Restore purchases, signed in to the App Store with the Apple ID you used to buy. If it still doesn't work, email us.
How do I get a refund?
Apple handles payments and refunds for the App Store. Request one at reportaproblem.apple.com.
Your account
I'm a guest and I have a new phone.
A guest account can't be moved to another phone unless you saved it first. On your old phone, open Settings → Save your account and sign in with Apple or Google. Then sign in with the same account on the new phone.
How do I delete my account?
Settings → Delete account. Your account and data are deleted, as our Privacy Policy explains. Cancel your subscription separately (see above). If you can't open the app, email us from the address linked to your account.
How do I download my data?
Settings → Privacy → Download your data. You get a ZIP of CSV files with your profile photo.
Using FitAgain
How do I change my program?
Settings → Training → My program, or ask your coach.
How do I change my workout reminders?
Settings → Preferences → Reminders.
How do I connect or disconnect Apple Health?
Connect it in Settings → Preferences → Apple Health. To disconnect, open your iPhone's Settings → Health → Data Access & Devices → FitAgain.
How do I see or delete what my coach remembers?
Settings → Privacy → Coach and your data. You can delete single memories, or turn off the coach's data and delete it all.
A coach reply was wrong or harmful.
Tap 👎 under the reply and choose a reason. "Harmful or offensive" reports it to us, and we review it.
Is FitAgain medical advice?
No. FitAgain is a fitness app, and its coach is an AI. If something hurts, stop and see a doctor or physiotherapist. In an emergency, call your local emergency number.